Cancelling backorders on processed sales orders is used when a sales order has been partially delivered but remains open because there are outstanding backorder quantities that are no longer required.
This article explains how to cancel customer backorders on processed sales orders in Jiwa.
If you need to cancel an unprocessed sales order, or cancel items on an unprocessed sales order, refer to the article Cancelling an Order or Items on an Order.
Cancelling backorders on processed orders
Lets have a look at our customers back orders by viewing back order information from the Debtor Maintenance form.
Load your required customer into the Debtor Maintenance form
Click on the Customer Activities tab and select the Back Orders sub tab
From this tab you will see all the back orders for the selected customer
Double right click on the Invoice No that the back order items are listed on
The processed sales order is opened
The back orders are cancelled by using a new snapshot
From the menu ribbon select New | New Snapshot
This will create a new snapshot and make available the Demand field
Enter in the quantities that need to be cancelled in the Demand field
From the menu ribbon select Save and then Process to close the order
The order is closed and the cancelled back orders recorded against the relevant snapshot
Video walkthrough