Debtor payments may need to be reversed when a payment has been entered incorrectly, allocated to the wrong customer account, or needs to be removed so the customer balance can be corrected.
This article explains how to reverse a Debtor payment in Jiwa and how the reversal affects the customer account balance and payment history.
Before reversing a payment, check that the payment selected is the correct transaction and that any related allocations or reconciliations have been considered.
Reversing payments
In the following example the payment of $500 has been been applied to the wrong debtor account so we need to reverse the entry.
Step 1: Un-allocate Your Duplicate Payment
To begin lets unallocate the payment from the invoices it has been applied to.
This step is not required if the payment has not been allocated.
Next to the payment click on the lookup icon to activate the Debtor Payments & Allocations form
In the Debtor Payments & Allocations form you can see the payment has been allocated to the first 2 invoices.
To unallocate the payment simply enter in zero in the This Allocation Amount field against the relevant invoices, or single left click on the Un-Allocated Amount against each transaction.
Once you have unallocated the payment select OK to exit from the screen. Your payment is now unallocated
Save your changes
Step 2: Reverse Your Debtor Payment
Your Debtor payment can be reversed using either the Cash Book Receipts or Payments form, in this example we will use the Cash Book Payments form to reverse our payment.
If you use the Receipts form (which can be accessed via the Transactions tab in Debtor Maintenance) make sure you enter a negative value in the Home Amount field.
Select Cashbook > Payment
Create a new Cash Book Payment batch
Search for your Debtor by clicking on the first lookup icon next to the Debtor/Creditor field
Complete the transaction details then allocate your reversal to the original payment
Save your allocation
Save and Activate your cash book payment batch
The payment has now been reversed and the reversal allocated to the original payment.
