Service Manager

The Service Manager module in Jiwa is used to manage service-based work such as installations, repairs, support calls, equipment servicing, and maintenance jobs.

In this section, we cover the key Service Manager processes in Jiwa, including creating service jobs, managing job tasks, adding parts and labour, and invoicing service tasks. Service jobs are managed through tasks, allowing work to be assigned, tracked, costed, and billed based on the way the service job is performed.

Service Manager is suited to businesses that need to manage labour, materials, technicians, service activity, customer communication, prepaid labour or support time, and task-based invoicing. It helps users track service work from job creation through to completion, billing, and reporting.

Typical Workflow

1. Create a service job

2. Add parts and labour to a service job

3. Invoice a service job

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