Draft - Processing RefundReturn

Processing Refunds/Returns

Select the RETURNS button

Enter in the original DOCKET NO that the return relates to, or press F$ to search for the docket number.

Select the reason as to why the stock is being returned/refunded

Enter in a note relating to the return

NOTE: Depending on the configuration of your database the reason assigned to the return will determine if stock is returned to stock or not

Select OK (F2) when completed

Select the item being returned / refunded

Select OK

Amend the quantity being returned if required

Select SAVE (F2)

Cash Sale Refund

When the original transaction was a cash sale transaction select the refund method

Select COMPLETE(F2) to complete the transaction

Sale Return Docket is printed

Account Sale Return

When the original transaction was an account sales select COMPLETE(F2) to complete the return

Sale Return Docket is printed